Here at Network Strategy Limited we pride ourselves on excellent customer service.
We know that you don’t want to wait days for your order to arrive. That’s why we send every order within the UK Mainland by Fed Ex or Royal Mail Second Class Post. Which means that, all being well, you should receive your parcel the following working day after it has been despatched or within 5 days.
However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive.
There are certain items that we are unable to post overseas and if this is the case with any part of your order we will contact you by email.\
Standard Postage for multiple orders or large items will be sent using a courier and should take 2 – 3 days for delivery.
How will my item(s) be sent to the Republic of Ireland?
We have managed to secure extremely good courier rates to the Republic and therefore all items will be sent using FedEx or DHL.
How will I know when my order has been dispatched?
When your order has been dispatched you will receive an e-mail notification advising of this.
Help! I haven’t received my parcel, what should I do?
Contact us – we will do anything we can to help. If an item sent by Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel.
If your order has been dispatched with Fed Ex or DHL then we can track and trace it using their online system.